Dr. Cristina Jones is a mission-driven executive who transforms complex service systems into high-impact, person-centered programs. With more than 20 years of experience in strategic leadership, process improvement, and change management across healthcare, financial services, and manufacturing, she brings a results-oriented and collaborative approach to advancing organizational goals.
As Chief Program Officer, Dr. Jones oversees a diverse and evolving portfolio of services, guiding teams in delivering high-quality, person-centered supports across the agency. She ensures programs achieve measurable outcomes, operational excellence, financial sustainability, and meaningful impact in the communities served. Her leadership fosters innovation, accountability, and cross-department collaboration that strengthens the agency’s mission.
Dr. Jones earned a Doctor of Business Administration (DBA) in Strategy and Innovation and an MBA in Business Intelligence from Capella University. She is also a certified Six Sigma Black Belt (CSSBB), underscoring her commitment to quality, data-driven decision-making, and continuous improvement.
